And yes, this was a big deal, and a great thing for Rackspace (my employer).
There is a back-story to this that you wouldn’t believe, so I won’t tell it. Unless you are buying me a beer 😉 Let’s just say I set long term goals and sometimes achieve them.
Anyway, I have a huge amount of respect for these two guys – and I wanted them both at Rackspace – we wanted the team. They need each other for the magic to be fully extracted. My Leadership Team made it happen – and quickly – I thank them a great deal for the trust they have placed in me, and in Rocky and Robert. We won’t disappoint. We have a lot of hard work to do, but it is good, honest work. And Rackers are not afraid of honest work – never have been, never will be.
Speaking of odd back-stories (and I need to write a post about SxSW!) – I met the Zappos CEO, Tony Hsieh. We have an interesting historical connection we never realized – we both ran dial-up BBS’s in the Bay Area in the 80’s. We both know some of the same people. As a customer focused guy I am awed by what Zappos does. And I joined Rackspace because they have the same dedication to “customer experience”
I’m hoping to have a public conversation with Zappos soon about Social Media – and how it helps take care of customers — and the bottom line. Details coming soon. And of course – Robert will be there. Moderating, perhaps.