I recently changed positions at work.Â Instead of managing developers and QA I will be â€œmanagingâ€ thousands of customers.Â My new title is, â€œDirector of Customer Developmentâ€.
While I will miss directly mentoring people, this does seem to be a role I have spent years preparing for.Â From my years running a public dial-up BBS years ago, to managing global customer care during the development of WiFi, and finally the last 4+ years I have spent involved in what is now known as â€œsocial mediaâ€ or â€œsocial networkingâ€.
The most challenging aspect, and the one I look forward to the most, is the fact that this is something new for us as a company â€“ so Iâ€™m getting to pioneer, at some level.Â So how do you do that?
To me, it is easy â€“ I asked my customers what they need/want from us.Â Iâ€™ll focus on delivering that.Â Hard to imagine failing if you give customers what they ask for!
The other aspect of the job that I know I will enjoy is the ever changing nature of the position.Â I donâ€™t do well with repetition.Â This should be anything but repetitive!
So how did I start this new position?Â Well, by doing a forum post where I gave the domain owners for nearly 100,000 websites both of my cell phone numbers â€“ AND my home phone number.Â Does that sound crazy?Â Perhaps so.Â 🙂
But I love talking to customers â€“ always have.Â And I never cringe when my phone rings and I recognize a customer is calling.Â Even if they arenâ€™t 100% happy â€“ because my job is to make them happy!
So I am looking forward to this next stage of my journey through my professional career.Â It is rare that you get the chance to get paid for what you absolutely love doing.Â So I plan on making the most of this 🙂