I am a pain in the ass employee. You don’t get a title of “chief disruption officer” unless you cause problems.
I DO cause problems. I question much, raise hell often, and bitch perhaps too often.
It is amazing I still even have a job.
That is part of why I love where I work – I KNOW I am difficult. But I almost always raise hell for a customer. So I almost always get a “pass” for being an ass.
And I don’t have any internal agenda except “I want to make customers happy”.
Almost always my company backs me and supports what I am trying to do. But sometimes (gasp!) I am wrong.
And I love when they call me on that. Nothing builds a functional group like honest communication does. Nothing destroys it more quickly than NOT talking.
Confusion and disarray is the worst thing you can have in any company – and it gets worse in a public company,
I appreciate that I have thousands of Rackers all ready to call BS on me. It keeps all of us honest.
It keeps me honest – and focused on customers.
Are your employees and customers helping keep you honest? Or do they just not care?
Do YOU care anymore?