Yes, I work for a public company, and yes the economy sucks. I’ve been through a lot of public companies – one used to trade for over $100 and now trades for $1.33. Been there. Done that. Got the options at the bottom of the bird cage to prove it.
I care about building a great company though – I care a great deal. That is why my focus is on how to serve customers. My role at my employer has changed a lot over the last year – but I have increasingly built an infrastructure that lets me help customers. It is just what I am good at.
The last company I worked for was arrogant – the one I work for now is completely different. The company I work for now both values the customer and LISTENS to them.
That’s all I want to do. It is all I care about. I figure that if I make customers happy, we’ll make money off of it. Sooner or later. And if we build a great company, later is good enough.
And really – that is all I want to do – and being empowered to do so at my current employer has made me very engaged, and passionate about what I do.
I just want to stay that focused, even as I have a ton of other things going on.
And there are some very fun other things going on 🙂
But my heart is with the customer – and exceeding their expectations.