AT&T says iPhone activation improving – Wireless World – MSNBC.com

Wow!  Amazing statement.  And damn-near right on, in my experience.  Sure, you have to be able to fix the problem.  But if you treat people right while you are waiting for the fix they will stick with you. 

It doesn’t matter whether your product breaks or not,” Enderle said. “It matters how well you treat your customers.

AT&T says iPhone activation improving – Wireless World – MSNBC.com