I was out at The Flying Saucer yesterday with a great friend. We talked about a wide variety of things, as we are prone to do. But we got talking about working for big business again when I surprised him by telling him that if I was to go back to work for a big company, I would want to work at Time Warner Cable. I didn’t even really think about it – it just came out.
He was actually shocked, I think – knowing of my experiences (shared on this blog) about Time Warner. He told me that TW was "too big of a nut to crack".
I don’t know if it is or not – but it would be fun trying to fix Time Warner. I really don’t think it would take a lot more effort on Time Warner’s behalf to dramatically change their customer’s perceptions. After all – the difference between making $500K/year in baseball and making $5 million in baseball is about ten percent more effort (increase your batting average from .300 to .400 and see what it does to your paycheck).
Now I’m not saying that would fix the problems TW has – but if the problems seem less annoying to customers, you win. If you satisfy more customers, you win big.
The other company I said I would work for is Rackspace – I’ve used them a few times, and being a customer support guy, I am still amazed by their level of support.
Two extremes – one company noted for unbelievable customer support and one noted for horrible customer support.
Yeah – I’m weird that way. But I wonder which I would choose if I had to pick?
I already know – whichever gave me the best challenge. I already know what I CAN do. I’m more interested in finding out what I can’t do. (Believe it or not, that last sentence once got me a promotion that was worth a ton of money over the years).
(Oh – yes, I already stated in an earlier post that Microsoft is a big company I would love to work for, so I’ll include it here as well)
How about you – what company would you want to work for?