And the exact same Apple Fan-Boyz that make fun of Microsoft x.0 ANYTHING are now sitting around getting shafted by the shaft-meister – Mr. Jobs.
I wonder what the total cost is to return an iPhony brick?
Anyone know? If your iPhony was a brick, what did ATT charge you to return it?
The nice Genius Guy tells me it is a software glitch and the device just needs to be restored. My first question is “will this happen often then?” He says no because the restore actually updates the software to fix this bug and also improves Wi-Fi stack. This is a good thing, but I feel slightly stupid for not checking online for this cure and saving myself a trip down to the Apple store and the wait time. I ask him to do the restore at the bar instead of heading home to do it to make sure there are no further problems though. Good thing. After the restore both problems still repro. The nice Genius guy is surprised, but doesn’t hesitate to offer to swap my iPhone out on the spot for a new one out of a sealed box. Cool, but at this point I decide to ask some questions cause of the earlier warning bells. Does this happen often? No, less then 10K out of nearly 1M iPhones have had problems since they went on sale. I think that seems high, but he frames it as less the 1% have had problems. So I ask, what if this happens again? Well starting tomorrow the service policy is changing. The phones will have to be shipped out to be fixed and if you want a loaner it’ll cost ya 30 bucks.