From the category archives:

education

Sometimes there are a lot of servers in service. But it is still the service that matters.

October 20, 2009

I don’t hide the fact that I work for the world’s largest hosting company.  And there is very little doubt that you have surfed on a server that was serviced by our company.
When you have more servers than almost anyone in the world, you can host a lot of sites.  Hosting them is one thing [...]

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Me – on a conference panel? Really?

September 4, 2009

Yeah – those of you that know me well, or have known me for a long time would be shocked by this. I am NOT a very public/sociable guy – which is weird, because I get paid to be one!
I love customers. Hate cameras. I’ve always focused on making sure the focus is [...]

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Are you Trouble? Should you be? Can you afford to be?

July 9, 2009

I am the biggest pain in the ass employee on the planet.  I know this to be true.  It has pretty much always been true.  But it is perhaps most true now.  I am getting older, and I am pretty set in my ways.
I know what I want.  I want to amaze customers.  I know [...]

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Working with customers when you are disappointing them

July 3, 2009

Not something most people enjoy doing.  Most people don’t like talking to “angry” customers.  I actually do – because that is my absolute best chance to amaze them – to turn them around – to prove to them that we really are fanatical about support.  To prove I really do care about them.  To make [...]

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The Human Workspace

June 20, 2009

I work for a company built on people, even though the machines we employ outnumber us humans drastically.
We depend on a network, and so do all of our customers – so we employ multiple redundancies in that network.
But mostly, we are a people company.  That is why it didn’t surprise me a few weeks ago [...]

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