Dec 03

I recently changed positions at work.  Instead of managing developers and QA I will be “managing” thousands of customers.  My new title is, “Director of Customer Development”.

While I will miss directly mentoring people, this does seem to be a role I have spent years preparing for.  From my years running a public dial-up BBS years ago, to managing global customer care during the development of WiFi, and finally the last 4+ years I have spent involved in what is now known as “social media” or “social networking”.

The most challenging aspect, and the one I look forward to the most, is the fact that this is something new for us as a company – so I’m getting to pioneer, at some level.  So how do you do that?

To me, it is easy – I asked my customers what they need/want from us.  I’ll focus on delivering that.  Hard to imagine failing if you give customers what they ask for!

The other aspect of the job that I know I will enjoy is the ever changing nature of the position.  I don’t do well with repetition.  This should be anything but repetitive!

So how did I start this new position?  Well, by doing a forum post where I gave the domain owners for nearly 100,000 websites both of my cell phone numbers – AND my home phone number.  Does that sound crazy?  Perhaps so.  :)

But I love talking to customers – always have.  And I never cringe when my phone rings and I recognize a customer is calling.  Even if they aren’t 100% happy – because my job is to make them happy!

So I am looking forward to this next stage of my journey through my professional career.  It is rare that you get the chance to get paid for what you absolutely love doing.  So I plan on making the most of this :)

written by rob

Oct 26

I know I haven’t posted much lately. I’ve just been having a lot of fun learning about cloud computing, talking to customers, and working with employees.  I’ve missed that.  Especially the last part.

My kids are at the stage that they don’t really think I have anything to teach them anymore :)  The people I work with are older, and smarter, and believe that I do. So I have been having fun trying to lead them.

And I am finding new ways for us to talk to customers.  Twitter has been great, but a CampFireNow account has proven to be very useful - especially with Twitter.  I get a customer engaged on Twitter, and invite them to CampFireNow - where we can have a quicker, more intimate conversation.  We both win.

I’ve also been talking to more customers (and even competitors) 1:1.  Trying to help us all build a better cloud.

But I’m really having fun.  Talking to customers and trying to set an example to co-workers.

Work should be fun.  Or you shouold change jobs.

written by rob

Oct 04

DSC00191We had a team outing yesterday, on the Guadelupe River in New Braunfels (about 30 minutes from our offices).

Our host was none other than the Rackspace Chairman, Graham Weston, whom I have been lucky enough to know for about 6 months or so.

Graham fed us, we drank some of his beer (just a LITTLE BIT!) and we played on a pontoon boat, and with a Jet Ski.

I dressed “river casual” and wore my favorite shirt and hat :)  Michael (a member of my team) was nice enough to take a couple photos, including the one above.  Could a guy even get more relaxed!?

I also rode my motorcycle, which was great.  The temperatures are cooling off!

Great day for me personally, and a great experience for Team Mosso.  It takes a lot of work to keep 80,000 domains online, and we appreciated the chance to relax for a bit.

written by rob

Sep 24

written by rob

Jun 26

I have just accepted a position as Director of Software Development for Mosso.

Mosso is based in San Antonio, and is part of Rackspace.

So, why did I choose Mosso?  From the web site:

We started Mosso because we knew there were web developers who wanted a reliable platform for their applications and email–without being the ones responsible for all the technology.

Basically, Mosso does, on a much larger scale, what I have been doing as a consultant for the last few years – stripping as much of the technology details as possible out of the lives of people that have an idea and/or dream – they want to build the idea, not manage the server, or the databases.  They want to be able to focus on building what they envision.  I’ve helped people focus on that – Mosso lets thousands of people do the same.

That’s what Mosso does.  And more.  And in very cool ways.

Mosso also passed all of my test points:

  • I need to build teams.
  • I need to work with smart people.
  • I need a voice.
  • I need responsibility, accountability, AND authority.
  • I need the security of a larger company with the atmosphere of a startup.
  • I needed a company that is nimble – it can quickly adjust to change, and new ideas.
  • My work must have value to me, and to others.
  • The impact has to have a large footprint.  I like building big!

So, how did Mosso do on this list?  Extremely well.  I will not be building one team – but several teams.  I have met some of the smartest people – all in one company in downtown San Antonio.

My position is a senior one – I will eventually have a large team – and many of them I will need to hire.  That is important work that is important to the company, and to my new coworkers.  I’ll be allowed to run my teams and do my job – I’ll be helping grow/invent/implement some very cool technology.

The work environment is amazing – we have real humans at Mosso 24/7.  We have developers on call 24/7.  We work 24/7 (so you don’t have to!).  Developers build their own schedules for covering “on call” – they don’t need a “manager” – they are managing quite well right now :)  So I will focus on improving our processes and hiring more talented people (call me if you are interested – 210-845-4440).

New employees get their choice of computers.  You want a Windows desktop? – no problem.  One monitor, or two?  You want a 17” MacBook Pro (I Do!) – that’s cool as well.  One monitor, or two?  It’s really up to you.  Since we are building computing for the cloud, the systems we personally choose don’t really matter (except for where you feel most productive!).

Like any startup, you have a lot to do – your job description might as well read, “Succeed”.  I like that.  But we’re also backed by Rackspace – a very strong company (and a very cool company to work at in their own right – they’ve won a lot of awards for being a cool place to work).

I first met the Mosso crew when I invited Robert Scoble to come to San Antonio – I was just introduced to a couple of them – I didn’t get a chance to talk to them.  But a few weeks later I looked into what they were doing.  I became a customer.  I was (and am even more so now) impressed.  Those blog posts started a conversation that eventually led to here.  It was not planned.

But I am very pleased to be in an exciting position at Mosso – and am very happy to be part of the Rackspace family.  I am a Racker, and already proud of it :)

I won’t be able to talk much about what I am doing for a while.  But once I can, I’ll be sure to share my experience with you.

But as I learn more about Mosso, and what my teams look like – I’ll share that with you. 

Because I wouldn’t go to work for a company that didn’t excite me   And challenge me.

This one does.

written by rob

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