From the category archives:

Tips

Working with customers when you are disappointing them

July 3, 2009

Not something most people enjoy doing.  Most people don’t like talking to “angry” customers.  I actually do – because that is my absolute best chance to amaze them – to turn them around – to prove to them that we really are fanatical about support.  To prove I really do care about them.  To make [...]

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Twitter and Track

May 20, 2008

Update – as of today, 29MAY08 Twitter Track is disabled. I will update this post when it is turned back on.
Twitter has been described as a “micro-blogging tool”. And it is that. It is also a chat client.
And it is an extremely useful research tool. By tracking specific keywords (your company [...]

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My favorite poker game I was in

March 30, 2008

I was in a Texas Hold ‘em cash game with about 6 other people and I had won 7 straight hands – three of them on the bluff. On the eighth hand I was caught in a really bad bluff. I lost 20% of my chips.
The next thing I did was ask, “OK, [...]

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Enough is Enough – hot-linking is wrong, folks.

March 27, 2008

I was really surprised to find out how much of my bandwidth was being stolen. Yes – stolen.
When you hot-link to an image on someone else’s site you are, in effect, stealing their bandwidth.
Last month I had 632 MB of bandwidth stolen from just one server.
Wikipedia defines Hot-Linking as:
Inline linking (also known as [...]

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SyncToy v2.0 Beta – Command Line

March 26, 2008

I get a lot of Google Search hits for this information on SyncToy, so here it is. There is actually a separate executable for running command line options called SyncToyCmd (brilliant!).
Anyway, here is the info.
Usage: SyncToyCmd [-args]
All arguments are optional.
-R [...]

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