Last year, I blogged that I had purchased a new TV. It is a Mitsubishi 57 inch DLP High Def TV, and I have really enjoyed it. So have my kids, and their friends. They’ve played a lot of hours of Halo on this TV!
So this week, 1 year and three weeks after I bought the TV the projection lamp died. Of course, it was three weeks after the warranty expired. I called Mitsubishi parts and the woman on the phone was extremely nice. I was in a good mood, even though I had just found that this bulb would cost me over 250 US dollars! I was joking around, and making her laugh and she thanked me for not being upset. I told her that there wasn’t any reason for me to be mad at her, and then I said, "If I would have called you a couple weeks ago when the "lamp" light first came on, I would have had the replacement by now".
Well, my remembering that saved me $250. Remembering it, and being nice to the lady. She put me in contact with Mitsubishi Consumer Relations – and they agreed to cover the bulb under warranty, since it started failing during the warranty!
Thanks, Mitsubishi. I will do business with you again!