Hugh is running a nice series of short manifestos – that causes me to write my own:
The Who I work for Manifesto
I work for my customer – they pay the bills, including my salary.
My boss works for the same people I do, and if our goals are not aligned, our customers will not be served.
The customer is not always right – but they are always the customer, and I will treat them like they are right.
I am here to help – my customers, my co-workers, my bosses, and especially my employees.
Sometimes it hurts to do the right thing by a customer. Suck it up.
I don’t own any data on my customer’s – it is their data, yet I will treat it as if it were my own. Should they ask for it back, I will gladly give it to them, for I don’t own it. But I do appreciate them sharing it with me.