I called Amazon Customer Support Yesterday

And I am still on hold.  Actually, has anyone every really spoken to anyone from from Amazon?  Are they really people, or is it just a google-script running the whole thing?  I am beginning to wonder.

(and oddly enough, at 11pm Central Time here, the Amazon site is down… dead, no mas.  Has been for at least ten minutes.)  That’s one of the top three web sites in the country presumably crashing under the weight of the Holiday rush (to insanity).