I’ve tried to keep my job off my blog – for the most part.
But trying to separate who I am from who I work for is silly.
This blog is NOT an official Rackspace property – want to make that clear. Also want to make it clear that I do NOT want this blog to be a support channel for Rackspace.
And it doesn’t need to be. For over a year I have shared my cell phone and personal phone numbers on Twitter. If you are a Rackspace customer with issues, or a potential customer with questions – I want to talk to you.
You don’t need to be Techcrunch, or Chris Brogan to reach me – honest. I am a phone call or an email away – and I will help you. It is the favorite part of my job. I LOVE helping customers.
But it ticks me off when people don’t know I am here – or think I am only here for “a-listers”. I am here for ANYONE that is using Rackspace and has issues. Or wants to use us but wants to learn more. Or HAS used us, and wants to share why they left us.
I’m here – damn near 24/7. I am here to help – and to make stuff happen.
If you need Rackspace, talk to me. My job is talking to people just like you – be it support or sales issues. I don’t have all the answers – but I have access to the people that do.
So here is my offer – if you need Rackspace – for any reason – ping me. Ask me for help. I LOVE to help. Being helpful is why I show up every day. It energizes me. It makes me happy to be at Rackspace when I can be helpful.
There are many ways to contact me. They are listed below. But never be shy – include me. I promise that I will help you as much as a person can.
MSN IM: firstname.lastname@example.org
Email: email@example.com or firstname.lastname@example.org
Phone: cell – 210-845-4440 or my home number at 210-370-3861
GTALK – email@example.com
You don’t need to be an “a-lister” to get my attention – you just need to let me know you NEED attention. And you need to be willing to let me help.