Yeah – those of you that know me well, or have known me for a long time would be shocked by this. I am NOT a very public/sociable guy – which is weird, because I get paid to be one!
I love customers. Hate cameras. I’ve always focused on making sure the focus is on someone else.
So how in the heck did I get nominated for several panels at SXSW Interactive? Blame it on the PR machine 🙂 I do. And they spelled my name wrong – it is “La Gesse”
But whatever – it is what it is – and I love these panels. I could talk about most of this in my sleep so I think my stage fright will be overcome quickly (besides, when Scoble works for you, you damn well better not be afraid of cameras!)
So what are the panels?
Glad you asked – here they are:
Companies used to get away with treating customers like livestock with no repercussions, but now customers have a megaphone: the social web, and they’re not afraid to use it. Hear from Rackspace and other customer-centric companies as they share real case studies and tips about how to embrace Customer Service 2.0
New models for product development and marketing using social media tools and techniques which truly engage users, partners and developers are emerging. Join Lew Moorman and Robert Scoble from Rackspace who will discuss Building43, a new online community breaking down barriers to new ideas for business, and changing the world.
- Today, crisis can spread like a disease, mutating and growing as it goes, and wreaking havoc on your reputation, customer base and sales pipeline. How can you take back control, not only for the benefit of your organization, but to best guide your customers and investors through the situation?
I am most interested in the second one, but most excited to talk about the third one. And I love the first one 🙂
I am a customer guy – so I love all of these. I would relish doing ANY of them. I would probably be overwhelmed if I had to do all of them!
Voting supposedly closed today, but rumor has it that you have until Monday. Doesn’t matter. I planned this post for AFTER voting was closed because I’m just not that “whore myself out” kinda guy (except on Twitter, where I have damned near begged for votes!). OK, perhaps I am. Whatever 🙂
If you are interested in SXSW – or me, or Rackspace, or customers – go see if you can still vote! Click a link above.