Microsoft Problem Reports and Solutions

I don’t understand how this program works.  I run CuteFTP Pro many times a day, and every time I close it, it generates an error.  And every time it kicks off Problem Reports and Solutions and every time Problem Reports and Solutions tells me that I should go see Globalscape for a solution (and I sure wish they would come out with one!)

But Internet Explorer 7 crashes on me several times a day – it just closes.  No reason, no error.  Nothing happens with Problem Reports and Solutions.  Either it isn’t trapping these IE7 crashes, or it knows to ignore them.

So why doesn’t Problem Reports and Solutions catch these IE7 crashes?