Just three weeks ago I finally got Microsoft to fix the expiration date on my credit card so I could unlock my XBOX Live Gold account.
All was good in life…
Until I received an email from MS this morning:
Dear Robert La Gesse,
This mail is confirmation that your subscription to Xbox Live 12 mo. Gold Membership has been cancelled on Sunday, August 26, 2007.
If you have questions about this cancellation, or if you want to reactivate your subscription, please go to www.xbox.com/support or call Xbox Customer Support at 1 (800) 4MY-XBOX.
Thank you for using Microsoft Online Services.
The Xbox Live team.
Unreal!Â Why, out of the blue, does this happen?
Come on Microsoft, Get your shit together!!!
First off, “canceled” is the correct way to spell the word (doesn’t Outlook include a Spell-Checker?)
Second, I spent hours and hours getting my account to work – WTF would I cancel it for???
I made ANOTHER call to XBOX Live Support today.Â Talked to a representative for 30 minutes.Â He put me on hold.Â For a LONG time (more than ten minutes).
But he came back with aÂ manager.Â A manager with a solution!Â The manager simply re-set the bit on my credit card from ?bad? to ?good?.
And just like that my XBOXÂ Live account is valid again.Â The same thing I asked a manager to do a week ago.
But it works now, so I am happy about that.
It should not have been this difficult for me to give Microsoft money.Â