Comments on: My best worse experience with Tech in the last two years. XBOX Live. http://www.lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/ "A true friend stabs you in the front" - Oscar Wilde Mon, 23 Jan 2012 19:20:26 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: RL http://www.lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/comment-page-1/#comment-39738 RL Thu, 03 Apr 2008 15:17:58 +0000 http://lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/#comment-39738 That is nuts.................. I will be keeping an eye on my expiration date that is for sure. That is nuts……………… I will be keeping an eye on my expiration date that is for sure.

]]> By: rob http://www.lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/comment-page-1/#comment-39737 rob Thu, 03 Apr 2008 15:10:54 +0000 http://lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/#comment-39737 @RL - I know about the instructions - but once Live tries to bill an expired card it flags it as "bad" - forever, according to the XBOX Live support people. I can update my debit card and save it. Then I can buy Points, etc. But XBOX Live still rejects the card. This is an issue with the logic written into the XBOX Live billing system (or the lack of logic, I should say) @RL – I know about the instructions – but once Live tries to bill an expired card it flags it as “bad” – forever, according to the XBOX Live support people. I can update my debit card and save it. Then I can buy Points, etc. But XBOX Live still rejects the card.

This is an issue with the logic written into the XBOX Live billing system (or the lack of logic, I should say)

]]> By: rob http://www.lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/comment-page-1/#comment-39736 rob Thu, 03 Apr 2008 15:08:59 +0000 http://lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/#comment-39736 @RL - I have. Many times. I've also had Support tell me twice that they have fixed this issue. Just to be perfectly clear - I can pay for anything MS (OneCare Live, MS Points, etc) with the debit card - but for whatever reason the XBOX Live system always flags my debit card as "banned". Charges via the XBOX to buy MS Points work. But I cannot buy a subscription with the same card. @RL – I have. Many times. I’ve also had Support tell me twice that they have fixed this issue. Just to be perfectly clear – I can pay for anything MS (OneCare Live, MS Points, etc) with the debit card – but for whatever reason the XBOX Live system always flags my debit card as “banned”. Charges via the XBOX to buy MS Points work. But I cannot buy a subscription with the same card.

]]> By: RL http://www.lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/comment-page-1/#comment-39735 RL Thu, 03 Apr 2008 15:06:53 +0000 http://lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/#comment-39735 Also, verbatim from update expiration date information. I quote (through the powers of copy/paste) "How do I update my credit card expiration date? To update your credit card expiration date, use one of the following methods: Sign in to the Billing and Account Management website. Under Your payment methods, click Edit payment method information. If you do not see Edit payment method information on the Billing home page, click your payment method, click Go to payment method information, and then click Edit payment method information. On the Edit payment method information page, enter the updated credit card expiration date, and then click Save. You will receive a "Your billing information has been updated" message if the expiration date has been updated successfully" Also, verbatim from update expiration date information. I quote (through the powers of copy/paste) “How do I update my credit card expiration date?
To update your credit card expiration date, use one of the following methods:

Sign in to the Billing and Account Management website.
Under Your payment methods, click Edit payment method information.
If you do not see Edit payment method information on the Billing home page, click your payment method, click Go to payment method information, and then click Edit payment method information.
On the Edit payment method information page, enter the updated credit card expiration date, and then click Save.
You will receive a “Your billing information has been updated” message if the expiration date has been updated successfully”

]]> By: RL http://www.lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/comment-page-1/#comment-39734 RL Thu, 03 Apr 2008 15:04:55 +0000 http://lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/#comment-39734 Rob, Have you tried going to https://billing.microsoft.com/home.aspx? From there you can adjust your billing information including your credit card expiration date. I don't know if this will resolve your problem, but you might want to give it a shot. You can also manage your billing for zune and live one care there as well. Let me know if it works. Rob, Have you tried going to https://billing.microsoft.com/home.aspx? From there you can adjust your billing information including your credit card expiration date. I don’t know if this will resolve your problem, but you might want to give it a shot. You can also manage your billing for zune and live one care there as well. Let me know if it works.

]]> By: rob http://www.lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/comment-page-1/#comment-39733 rob Thu, 03 Apr 2008 14:29:33 +0000 http://lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/#comment-39733 @Ike - I get your point. But I really am not complaining about XBOX Live at all - it's the complete lack of competent support that has me annoyed! In any case, I know Microsoft has seen this post - they haven't called me yet though :) @Ike – I get your point. But I really am not complaining about XBOX Live at all – it’s the complete lack of competent support that has me annoyed!

In any case, I know Microsoft has seen this post – they haven’t called me yet though :)

]]> By: Ike http://www.lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/comment-page-1/#comment-39732 Ike Thu, 03 Apr 2008 14:25:56 +0000 http://lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/#comment-39732 The tone of your email might throw off the robots. Since half of it praises Xbox Live, it might read as an endorsement, and you'll get ignored. I hope you have more luck than companies I have called out in the past. <em>Ike's last blog post..<a href='http://feeds.feedburner.com/~r/OccamsRazr/~3/262690780/' rel="nofollow">Awake and Aware</a></em> The tone of your email might throw off the robots. Since half of it praises Xbox Live, it might read as an endorsement, and you’ll get ignored.

I hope you have more luck than companies I have called out in the past.

Ike’s last blog post..Awake and Aware

]]> By: Stu http://www.lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/comment-page-1/#comment-39728 Stu Thu, 03 Apr 2008 08:57:35 +0000 http://lagesse.org/my-best-worst-experience-with-tech-in-the-last-two-years-xbox-live/#comment-39728 Rob, That sounds like a crazy string of insane events. I can't believe support told you to go get a cash credit card at the grocery store. Ha ha. Anyway, I hope you get this resolved. Must suck big time. <em>Stu's last blog post..<a href='http://clarionfolk.com/2008/04/02/5-reasons-i-hate-good-blogging/' rel="nofollow">5 Reasons I Hate Good Blogging</a></em> Rob,

That sounds like a crazy string of insane events. I can’t believe support told you to go get a cash credit card at the grocery store. Ha ha.

Anyway, I hope you get this resolved. Must suck big time.

Stu’s last blog post..5 Reasons I Hate Good Blogging

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