My local Grocer happens to be one of the largest privately owed grocery chains on the planet. The company is HEB. My mother worked for them for years – until she died, in fact.
I wrote them last week – because I wasn’t happy with their radishes.
I love radishes. But they can’t be nasty 🙂
But for a few weeks I got nothing but nasty radishes – so I let HEB know (via a form on their web site). And they made me a happy customer – yet again. The manager of my local store called me to talk about my issues with the radishes – from just bad radishes to the “new” packaging.
He also offered me free radishes for bringing this issue to his attention.
Free is good – but it isn’t why I complained. I like good radishes. If my grocer doesn’t know I am displeased with their radishes, then they can’t fix it.
Telling companies that they are letting you down isn’t a negative thing – it’s an opportunity for the company to improve. NOT telling them is wrong.
And just because I am amazed that I get hundreds of hits every time I mention USAA, even if I don’t link to them, I am including USAA in this post.
Honestly – it concerns me that I am paying too many people at my insurance company to look at blog posts about USAA. I would think I might have a dozen people looking at my benign USAA posts. Instead I have hundreds.
USAA – are you hearing me? Too many of you are too interested in what blogs are NOT saying about you!