My talk about talking to pissed customers, how to earn customer respect, etc.
My SXSW presentation, for those that may not have seen it
March 25, 2011 by
"A true friend stabs you in the front" - Oscar Wilde
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On Twitter
- @MWilbanks :) Represent - really am proud of you. Awesome Racker #Rackspace 14 hours ago
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[...] are the slides from Rob’s presentation on customer service. And here is a link to the recording of the SXSW presentation as found on his blog. It doesn’t take long to understand Rob. But here are three of his [...]