Comments on: Sometimes, Social is Messy

By: a rep by any other name

a rep by any other name — Thu, 11 Jun 2009 16:24:17 +0000

“System Administrator II – Social Media” is just a fancy name for customer support representative.

By: rob

rob — Fri, 29 May 2009 20:29:00 +0000

@Mark – we will repost the position once we define it better. Until then you can always send a resume to jobs@mosso.com – that goes to all hiring managers.

This isn’t a “Twitter” position (one of the problems I had with the post). We aren’t a social media team – we are customer advocates that externalize Fanatical Support (TM). We are also change agents – when an issue comes to our attention we focus not only on solving the immediate customer issue, but also driving the appropriate change back into the company, so we can avoid the “falling through the cracks” or “broken promises” that occured in the first place.

Feel free to send a resume if you think you can help us in this.

Rob

By: Mark Fusco

Mark Fusco — Thu, 28 May 2009 16:05:19 +0000

Hey, Rob, talk about funny coincidences. I tweet I’m looking for a job and this comes up? I took a quick look at the rackspace site and didn’t see it listed. My biggest downfall is the network specific stuff, but it’s not hard from what knowledge I do have. Do you have a directly link you could send me?

By: John Hinson

John Hinson — Thu, 28 May 2009 15:35:06 +0000

I can do an honest 30 wpm. When posting 140 characters at a time, that’s no problem. I see no problem with the ad as well. Very concise while still carrying enough detail. Would like to see more of daily duties, but there is enough to get the people you want in for the interview. Then everyone will get all info they need at that point.

Paul — good point regarding the language/communication skills.

By: Paul Claessen

Paul Claessen — Thu, 28 May 2009 15:08:04 +0000

Rob – “I think I can type that fast”

Yeah… but can you THINK that fast?

(And you realize that 60 wpm means one word per SECOND, right?)
But my point was, typing speed should not be a requirement.
A modest typing skill would be sufficient. It should be about quality, not quantity! As far as that goes, I thinkg language skills are far more important. I’d rather wait 2 minutes for a concise and intelligent reply, than getting gibberish in 1 minute.

By: Rob

Rob — Thu, 28 May 2009 14:52:59 +0000

I think I can type that fast – but it won’t be error free! Good enough for chats, perhaps

Robs last blog post..Sometimes, Social is Messy

By: Paul Claessen

Paul Claessen — Thu, 28 May 2009 13:57:26 +0000

Oh … except for the 50 -60 wpm touch type ability.
That’s just plain absurd!
I can’t even THINK that fast!

That’s SO out of touch with the rest of the job description, the mind boggles!

By: Paul Claessen

Paul Claessen — Thu, 28 May 2009 13:52:54 +0000

"We screwed this posting up in a couple of ways (at least). We wrote it like we were hiring someone impersonal and or detached" I don't get that AT ALL! Looks like an okay ad to me. Especially the part above the requirements makes it very clear you're NOT looking for "someone impersonal and or detached". On the contrary! It makes very clear that you're looking for a driven and committed person. Ad is fine. Paul Claessens last blog post..Hot Potato – Chips