Comments on: Sometimes there are a lot of servers in service. But it is still the service that matters. http://www.lagesse.org/sometimes-there-are-a-lot-of-servers-in-service-but-it-is-still-the-service-that-matters/ "A true friend stabs you in the front" - Oscar Wilde Thu, 22 Jul 2010 12:25:52 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Terry http://www.lagesse.org/sometimes-there-are-a-lot-of-servers-in-service-but-it-is-still-the-service-that-matters/comment-page-1/#comment-42185 Terry Tue, 01 Dec 2009 20:59:42 +0000 http://www.lagesse.org/?p=3854#comment-42185 Excellent post to go along with an excellent “unnamed” organization. An on-going commitment to quality and service lead to an innovative and energetic organization. The technology, service levels, or customer support that got you where you are today will not keep you ahead of the competition. The “something you live” is constant improvement, attention to detail, anticipation of customers' needs, and knowing that each day you can be a little better than the day before keeps you ahead of the competition. Great employees and great customers form a great partnership in which neither allows the other to fail. Excellent post to go along with an excellent “unnamed” organization.

An on-going commitment to quality and service lead to an innovative and energetic organization. The technology, service levels, or customer support that got you where you are today will not keep you ahead of the competition. The “something you live” is constant improvement, attention to detail, anticipation of customers’ needs, and knowing that each day you can be a little better than the day before keeps you ahead of the competition.

Great employees and great customers form a great partnership in which neither allows the other to fail.

]]> By: Rob http://www.lagesse.org/sometimes-there-are-a-lot-of-servers-in-service-but-it-is-still-the-service-that-matters/comment-page-1/#comment-42123 Rob Tue, 27 Oct 2009 05:38:33 +0000 http://www.lagesse.org/?p=3854#comment-42123 :) Was a dig, I suppose. But also a truism. When a company has a singular focus, it tends to deliver better customer experiences. And no problem with you using Amazon/Azure - I do as well. I use the best solution for the task. I think over time we'll win more of those battles than we lose. And with service :) Thanks for the visit. Rob :) Was a dig, I suppose. But also a truism. When a company has a singular focus, it tends to deliver better customer experiences.

And no problem with you using Amazon/Azure – I do as well. I use the best solution for the task. I think over time we’ll win more of those battles than we lose.

And with service :)

Thanks for the visit.

Rob

]]> By: Lux http://www.lagesse.org/sometimes-there-are-a-lot-of-servers-in-service-but-it-is-still-the-service-that-matters/comment-page-1/#comment-42122 Lux Tue, 27 Oct 2009 05:33:55 +0000 http://www.lagesse.org/?p=3854#comment-42122 Loved this dig... "some also sell books, or operating systems, or girls with hardly no clothing hawking domain names, or search results, etc" Nice article (notwithstanding the fact that we support/use Amazon, and will soon be doing so on Azure too) Loved this dig…
“some also sell books, or operating systems, or girls with hardly no clothing hawking domain names, or search results, etc”
Nice article (notwithstanding the fact that we support/use Amazon, and will soon be doing so on Azure too)

]]> By: Niki Acosta http://www.lagesse.org/sometimes-there-are-a-lot-of-servers-in-service-but-it-is-still-the-service-that-matters/comment-page-1/#comment-42111 Niki Acosta Wed, 21 Oct 2009 22:29:11 +0000 http://www.lagesse.org/?p=3854#comment-42111 What a fantastic article! Cheers to GREAT service! What a fantastic article! Cheers to GREAT service!

]]> By: Robert Taylor http://www.lagesse.org/sometimes-there-are-a-lot-of-servers-in-service-but-it-is-still-the-service-that-matters/comment-page-1/#comment-42109 Robert Taylor Wed, 21 Oct 2009 13:30:24 +0000 http://www.lagesse.org/?p=3854#comment-42109 Actually, there is one Robot that picks up the phone at Rackspace...me :). (My nickname is "Robot Terror" due to a malapropism of my given and family names - and my direct line is +1.210.312.5505). We love speaking with customers and hate auto-attendant hell, so why would we inflict that on those we love? :) Actually, there is one Robot that picks up the phone at Rackspace…me :) . (My nickname is “Robot Terror” due to a malapropism of my given and family names – and my direct line is +1.210.312.5505).

We love speaking with customers and hate auto-attendant hell, so why would we inflict that on those we love? :)

]]> By: H. Richardson http://www.lagesse.org/sometimes-there-are-a-lot-of-servers-in-service-but-it-is-still-the-service-that-matters/comment-page-1/#comment-42108 H. Richardson Wed, 21 Oct 2009 11:55:21 +0000 http://www.lagesse.org/?p=3854#comment-42108 Over on the other side of the house, were dedicated to providing the same service and human interaction, were just not serving sites, but emails. It's hard to describe what we are to the new hires -- they understand what our product is, but the culture is the catch -- but I think I am going to suggest this be required reading! Over on the other side of the house, were dedicated to providing the same service and human interaction, were just not serving sites, but emails. It’s hard to describe what we are to the new hires — they understand what our product is, but the culture is the catch — but I think I am going to suggest this be required reading!

]]> By: Diego Sana http://www.lagesse.org/sometimes-there-are-a-lot-of-servers-in-service-but-it-is-still-the-service-that-matters/comment-page-1/#comment-42105 Diego Sana Wed, 21 Oct 2009 10:06:27 +0000 http://www.lagesse.org/?p=3854#comment-42105 Nice post, always heard about Rackspace's good support, didn't know that you are the largest hosting company and that there are no robots picking up phone calls. That's definetely cool :) Nice post, always heard about Rackspace’s good support, didn’t know that you are the largest hosting company and that there are no robots picking up phone calls. That’s definetely cool :)

]]> By: Robert Taylor http://www.lagesse.org/sometimes-there-are-a-lot-of-servers-in-service-but-it-is-still-the-service-that-matters/comment-page-1/#comment-42104 Robert Taylor Wed, 21 Oct 2009 04:19:10 +0000 http://www.lagesse.org/?p=3854#comment-42104 Rob - this is one of the best definitions of our culture at our *unnamed* workplace I've ever read. Thank you! Rob – this is one of the best definitions of our culture at our *unnamed* workplace I’ve ever read. Thank you!

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