Comments on: The worst advice I still get – “Be Careful” http://www.lagesse.org/the-worst-advice-i-still-get-be-careful/ "A true friend stabs you in the front" - Oscar Wilde Mon, 23 Jan 2012 19:20:26 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Tweets that mention The worst advice I still get – “Be Careful” — Stuffleufagus -- Topsy.com http://www.lagesse.org/the-worst-advice-i-still-get-be-careful/comment-page-1/#comment-42742 Tweets that mention The worst advice I still get – “Be Careful” — Stuffleufagus -- Topsy.com Sun, 18 Jul 2010 05:47:02 +0000 http://www.lagesse.org/?p=3993#comment-42742 [...] This post was mentioned on Twitter by Keith Crawford, Rob La Gesse. Rob La Gesse said: The worst advice I still get - "be careful" - http://su.pr/1cjCgK [...] [...] This post was mentioned on Twitter by Keith Crawford, Rob La Gesse. Rob La Gesse said: The worst advice I still get – "be careful" – http://su.pr/1cjCgK [...]

]]> By: Rob http://www.lagesse.org/the-worst-advice-i-still-get-be-careful/comment-page-1/#comment-42741 Rob Sun, 18 Jul 2010 05:38:16 +0000 http://www.lagesse.org/?p=3993#comment-42741 Thanks, Keith. I've seen a huge influx of "social media advocates" over the last year - but I have also found most of them to be "talking heads" - The "Max-Headroom's" of customer care. A true customer advocate is both trusted and empowered enough that they are EXPECTED to be the internal ass-hat on occasion. Otherwise, you are just doing it wrong. Rob Thanks, Keith. I’ve seen a huge influx of “social media advocates” over the last year – but I have also found most of them to be “talking heads” – The “Max-Headroom’s” of customer care.

A true customer advocate is both trusted and empowered enough that they are EXPECTED to be the internal ass-hat on occasion. Otherwise, you are just doing it wrong.

Rob

]]> By: Keith http://www.lagesse.org/the-worst-advice-i-still-get-be-careful/comment-page-1/#comment-42740 Keith Sun, 18 Jul 2010 05:29:17 +0000 http://www.lagesse.org/?p=3993#comment-42740 Great post. I love how simple and straightforward your rules are and I think I'll adopt them verbatim. In addition I think I'll reuse this quote often, "My job isn’t to make the company happy, after all. My job is to make customers happy." Too often we see truth and failure as a chink in the armor but they build credibility like nothing else. Great post. I love how simple and straightforward your rules are and I think I’ll adopt them verbatim. In addition I think I’ll reuse this quote often,

“My job isn’t to make the company happy, after all. My job is to make customers happy.”

Too often we see truth and failure as a chink in the armor but they build credibility like nothing else.

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