It is easy, looking at this blog, to discern who I work for. It should even be easy to figure out why.
I’ve never done a good job explaining WHAT I do on a day to day basis. I am sure some coworkers will be just as interested as anyone. In a company of over 3K employees, it is hard to know what people do. Especially people like me. Why?
I work at home most of the time. I manage a nomadic team, so they don’t need me in their faces every day. I trust them to do their jobs, and they trust me to let them. And when I work at home, I work with customers. A lot of them.
I am also part of a larger team that understands that I add a different value – one I can’t add in an office. Usually, at least :). I trust them to appreciate me, and to ask me for help when they need to. And I often ask them for the same. They are amazing people to work with, and they have a ton of my respect.
I spend my days, and nights (on good days and nights) talking to customers. Or potential customers. I love what I do, and who I do it for, so I spend a lot of time and energy doing it. I honestly don’t mind talking to a customer at 2am. 6am is harder for me though :).
I run Social Media for our company. And that is a pretty big job – we get a lot of mentions on Social Media. Our entire Social Media plan consists of two words though – “Be Helpful”. Not a lot of fluff there. No 37 slide PowerPoint Deck. We are singularly focused on helping our customers win. No fluff there.
I love customers – even one’s that aren’t happy with us – I spend a lot of time with them. I try to “fix” whatever we broke. A promise or a process has probably failed us. We are a big company – that happens. I want to fix it. It is not my job – it is my passion. My team has adopted it as their passion.
I’m empowered to cause change – and I empower my employees. And I have interesting employees. I have AMAZING employees, in fact:
Two Linux Senior Systems engineers that know more about hosting than I will ever know. Robert (Robot) Taylor and Robert Collazo have spent most of their technical careers helping customers.
Robert Scoble and Rocky Barbanica, who bring life to building43.com, and introduce us to amazing people that just need a bit of help by someone that just gives more than a shit. That’s why we do building43.com – it is helpful.
Yes – I have a team of five, and four of us are named Robert. And we have one Rocky. It DOES get confusing!
But we all have the same focus – to care for customers, share their successes, and help them build the value they deliver to their customers – that is our goal – we all win together. And it is our commitment. It is so simple.
And it is so fun! If you are not having fun, you are doing it wrong.
We have a different thought about “Social Media” than many public companies. We think we need to have a staff that knows the company and the products so well that they can actually FIX issues we see on Social Media. And we do. I am the former Director of Software Development for our Cloud. Robot and Rob Collazo are engineers that have built and supported our company for years. No fluff there either.
We also support and appear at as many events as we can possibly support. As recruiters, engineers, evangelists, speakers – it is all the same thing. We want to be where customers want to talk to us. And if that is on Twitter at 2am, you have a good chance of seeing me tweet my home phone number. Or one of my team reaching out to make sure we help, at almost any hour.
So yes – I love my role. I can touch a lot of parts of the business. But mostly, I can interact with a huge number of our customers – and help us find new ones. Mostly because I have a lot of people supporting me – from my employees, to my managers, to my coworkers.
And our Senior Leadership Team that is just willing to “think different” – and allow me to try some crazy ideas, (responsibly) and see where they take us.
And where they take me – which is to places I would not have imagined just 2 years ago when I went from a customer to an evangelist.
Find a company you love. Then find a job there. Then find a way to help them win. It is an amazing feeling.
You really can’t hire people that have the dedication my team has. You can inspire them, and empower them – trust them, and have fun with them. The right people weren’t looking for a job when they found you though.
They were looking for a mission.