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	<title>Comments on: Working with customers when you are disappointing them</title>
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	<link>http://www.lagesse.org/working-with-customers-when-you-are-disappointing-them/</link>
	<description>"A true friend stabs you in the front" - Oscar Wilde</description>
	<lastBuildDate>Wed, 03 Mar 2010 14:38:43 +0000</lastBuildDate>
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		<title>By: rob</title>
		<link>http://www.lagesse.org/working-with-customers-when-you-are-disappointing-them/comment-page-1/#comment-41851</link>
		<dc:creator>rob</dc:creator>
		<pubDate>Sat, 04 Jul 2009 02:36:17 +0000</pubDate>
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		<description>@Jon - thanks.  Seems we share the benefit of working for the same company.  And I know they &quot;get&quot; what I am talking about in this post.  That&#039;s pretty damn important to me :)

Thanks for being here, and building this - it&#039;s an amazing thing we are all part of!

Rob</description>
		<content:encoded><![CDATA[<p>@Jon &#8211; thanks.  Seems we share the benefit of working for the same company.  And I know they &#8220;get&#8221; what I am talking about in this post.  That&#8217;s pretty damn important to me <img src='http://www.lagesse.org/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Thanks for being here, and building this &#8211; it&#8217;s an amazing thing we are all part of!</p>
<p>Rob</p>
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		<title>By: Jon Burgin</title>
		<link>http://www.lagesse.org/working-with-customers-when-you-are-disappointing-them/comment-page-1/#comment-41850</link>
		<dc:creator>Jon Burgin</dc:creator>
		<pubDate>Sat, 04 Jul 2009 02:12:31 +0000</pubDate>
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		<description>I write software that monitors systems at your company. I don&#039;t do support either (not the right person for that job), but I truly enjoyed your rules of engagement and am comforted that you&#039;re on the front lines. It is no wonder people rave about our company.</description>
		<content:encoded><![CDATA[<p>I write software that monitors systems at your company. I don&#8217;t do support either (not the right person for that job), but I truly enjoyed your rules of engagement and am comforted that you&#8217;re on the front lines. It is no wonder people rave about our company.</p>
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