You can’t buy advertising like this.
When I came home this last time, I had an email from Zappos asking about the shoes, since they hadnt received them. I was just back and not ready to deal with that, so I replied that my mom had died but that Id send the shoes as soon as I could. They emailed back that they had arranged with UPS to pick up the shoes, so I wouldnt have to take the time to do it myself. I was so touched. Thats going against corporate policy.
Yesterday, when I came home from town, a florist delivery man was just leaving. It was a beautiful arrangement in a basket with white lilies and roses and carnations. Big and lush and fragrant. I opened the card, and it was from Zappos. I burst into tears. Im a sucker for kindness, and if that isnt one of the nicest things Ive ever had happen to me, I dont know what is.